Wednesday, March 17, 2010
Chamber Success Seminar Thursday
Thursday, March 18, 9-10 am
Bryan Center A&B
Sky High Customer Service
Ted Janusz, Clark State
In this entertaining, fast-paced, interactive session, we'll take a look at "Sky High Customer Service" by examining two highly successful customer-centric enterprises.
1) Southwest Airlines - One of the world's most profitable airlines, posting a profit for the 37th consecutive year in January 2010.
2) Pike Place Fish Market - Home of the "Flying Fish" - Nearing bankruptcy in 1986, the store is now a popular tourist destination in Seattle, attracting up to 10,000 daily visitors.
During this session, we'll answer two key questions:
1. How did they become profitable and maintained profitability?
2. How can we apply these lessons to our own businesses?
Free for Yellow Springs Chamber members; $15 for non-members. Contact the YS Chamber for more information at 767-2686.