Monday, January 4, 2010

Bench to Nowhere: The wages of war in Yellow Springs

A Cool Town Toon

I guess you had to have read the letter in the Kumbaya Times.
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4 comments:

Anonymous said...

I read the Letter to the Editor pertaining to the cartoon and felt that the headline of the letter misrepresented the incident, painting all YS merchants with the same brush. ("Hostile merchant hurts town" would have been more accurate than "Hostile merchants hurt town.") The implication of the title hurts all the merchants.

In addition, I find it unjustifiable to force any merchant in town to make an unprofitable sale. Every credit card transaction costs the merchant a certain amount of money. That could wipe out any profit on a $5 transaction. In this particular case, I'm sympathetic with the merchant's position although there might have been a more tactful way to explain that position to the customer.

January 4, 2010 at 3:40 PM
Yvonne said...

I agree...Thanks to Walmart, folks can now charge a pack of gum. It works when you are a huge company, but doesn't when you are barely making it, as some of our businesses are in the current economy. Right now, the customer can't ALWAYS be right if one still wants to stay open! I DO agree that if the writer's letter is correct that the merchant went WAY too far, but then, we're only hearing one side of the story, aren't we?

January 5, 2010 at 8:06 AM
jafabrit said...

while I agree with previous comments regards credit cards I think it's professionally appalling that a merchant confronted a customer on the street and got into a public verbal spat.Even though we don't have both sides of the story, no matter how difficult a customer is (and I have dealt with a few myself), smiling through gritted teeth goes a long way in this life (especially in retail). Difficult customers are part of the biz and getting riled up serves nobody.

January 5, 2010 at 9:12 AM
persephonesunset said...

darn it! i try to make it down every week or so to buy a paper (i NEED to subscribe!) and with the cold have not gone outside, let alone to town, for a week or so...

i have missed this editorial. :(

can someone scan it and email it to me? i would be grateful....

January 5, 2010 at 4:03 PM

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